The new CFO is treating a settled pricing decision as still open, and the sponsor who settled it has no delegate.
Neither signal is a crisis alone — a new finance lead asking questions is normal, and one overdue milestone is routine friction. Together, with the account’s only decision-maker unreachable, they’re worth a direct conversation before the next steering committee, not after it.
What would help: Put the Phase 2 pricing rationale in writing to the CFO directly, and get a delegate named for Karen before the next steering committee — both are one conversation, not a project.